Getting Started
All about what you need to know before booking a Chauffeur d’Excellence ride.
What cities does Chauffeur d'Excellence operate in?How do I create a Chauffeur d’excellence account?Which ride type is right for me?Does Chauffeur d’Excellence offer city to city rides?Does Chauffeur d’Excellence offer long distance rides?How many guests can you transport?How long will the chauffeur wait for me?What if my flight or train is delayed?What vehicles does Chauffeur d’Excellence use?What kind of training do Chauffeur d’Excellence chauffeurs undergo?How far in advance can I book a ride?
Which channels can I use to book, change, and cancel a ride?How do I add a promo code?What can I request in the “Special requests”/”Notes for the chauffeur” field?What is the reference code for?How does Chauffeur d’Excellence accommodate guests who require special assistance?How should I choose the pickup time at airports?Do I need to specify the arrival terminal for airport pickups?How can I contact my chauffeur?Why won't the system accept my phone number?Do I need to account for different time zones when choosing my pickup time?Why won't the system accept my flight number?
How do I contact your Care team?What color are the vehicles?Where can I find rebates or discounts?Which languages do the chauffeurs speak?Can I bring food and drinks into the car?What if my by-the-hour ride ends outside of the city it started in?Can you smoke in the vehicle?How do I find out the luggage capacity of the vehicles?How do I request a service that includes transporting an animal / pet?Can unaccompanied minors travel with Chauffeur d’Excellence?When will I receive the chauffeur’s contact information?Do you provide car seats in pre-booked rides?Why should I enter my flight number?How early should I arrive at the airport?Where will the chauffeur meet me?