Find our how to reach out to our Customer Care team via phone, email and chat.

Our Care Team is available around-the-clock. No matter the day or time, one of our helpful Customer Concierges will be happy to help you.

You can find our compilation of FAQs here, including help on how to change your ride.

If our FAQs don’t answer your question, you can reach out to our Care Team through the following channels:

Via live chat

Our live chat is the fastest way to reach our Chauffeur d’Excellence Care Team.

You can use this feature in our website.

From the Chauffeur d’Excellence website: Start a chat simply by clicking on the chat bubble in the bottom right-hand corner of this page.

Via email

For less urgent inquiries, feel free to contact our team by email at [email protected]

Via phone

Alternatively, you can call our contact number (+33) 6 82 05 53 56. If you’re unable to dial this number, please use our live chat to get in touch. Please note that waiting times in our phone lines might be higher during peak times.