Manage bookings

Answers regarding changing and canceling your Chauffeur d'Excellence ride.

Why haven't I received my confirmation email?

Making changes to your booking

What is the cancellation policy and how can I cancel my ride?How can I make changes to my booking?Why can't I make changes to my ride? What should I do?How do I add a stop to my one-way transfer booking?What do I do if I booked a ride with the wrong pickup or dropoff location?What should I do if I forgot to add my flight number?How do I add an itinerary to my by-the-hour booking?Can I change my booking from one-way to by-the-hour?

After your booking is completed

How can I make a complaint?How do I recover lost property?I want to report a lost item/damages When do I receive my booking confirmation?

Manage bookings | Chauffeur d'Excellence