We get it know – plans could change quickly. But fortunately, we’ve got you covered. Guests are able to cancel their ride free of charge up until 1 hour before the scheduled pickup time.

To cancel a ride please follow these steps:

1. Connect to your Chauffeur d’Excellence account.

2. Clik to your Account Name to open the drop down window.

3. Clik on Rides, here you can find all your Upcoming, cancelled and Past bookings.

4. Select the service that you would like to edith or cancel, so you will move to the ride page, here you have the option to cancel your service free of charge:

   • 1 hour prior the pick up time for one way services with less than 200 km

   • 24 hours prior the pick up time for bookings by the hours or long distance one way rides over 200 km

5. Once you clik cancel a banner will pop up at the top of the screen advising your cancellation statuts; then you can find the cancellation that has been processed and also the Cancellation policy for more informations.