If you wish to report a lost item or damages, please create a ticket as soon as possible via our emailing [email protected].

To create a lost item or damage ticket:

Please :

• Mention "I want to report a lost item'

• or mention "l want to report damages"

To allow us to conduct a timely investigation, all claims must be made within 7 days of the booking taking place. All final outcomes are determined based on applicable exclusions, our terms and conditions, and coverage limits.