Billing & payments

Answers to common billing and payment questions.

How can I add or delete a payment method?Can I update my payment method information by phone or email?When do I get charged for my ride?Can I save two billing addresses in my profile?Which payment options are available?Do I need to tip the chauffeur?Can I book a ride that takes place after my credit card expiration date?

Are the prices shown per person or per vehicle?What factors influence the price?Am I charged for additional wait time if my chauffeur arrives early?Which currency is used for payment and invoicing?Why was I charged a different price than the price on my invoice?

Why did I get an error message when I tried to add a payment method?What should I do if I have upcoming rides with Chauffeur d'Excellence and my credit card/payment method has been stolen?

When will I receive my invoice?Where can I see my invoices?

Billing & payments | Chauffeur d'Excellence